Bartender

What is the job?

Ensure that all guests are served to the hotels standards in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality at all times within all food and beverage areas. Take orders and serve food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

Daily tasks and responsibilities

• Warmly welcoming every guest and establishing a professional connection by respectfully interacting with them and understanding their needs
• Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
• Prepare alcoholic and non-alcoholic beverages.
• Serve Wine and Beer to guests.
• Arrange bottles and glasses to make attractive displays.
• Assess customers’ needs and preferences and make recommendations
• Ability to Sell or influence others for up selling and suggestive selling.
• Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
• Serve customers in a friendly and helpful manner.
• Keep the bar counter and work area neat and clean at all times.
• Provide guidance to guests on resort activities, dining options and general resort and regional information.
• Determine when a customer has had too much alcohol and if required refusing any further serving in a polite manner.
• Demonstrate a thorough knowledge of food and beverage products, menus and promotions
• Ensure bar always remains clean and tidy during and after service.
• Clear ashtrays as and when required.
• Wash glassware and utensils after each use.
• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
• Perform physical activities such as lifting and stooping.
• Maintain liquor, tobacco inventories and consumption.
• Collect payment for drinks served and balance all receipts.
• Handle an assigned house bank and follow all cash handling procedures as per hotel standard.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests.
• Stay guest focused and nurture an excellent guest experience.
• Comply with all food and beverage regulations
• Perform other duties as and when assigned by the hotel management.
• Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and positive interpersonal skills required.

General Tasks & Miscellaneous

• All colleagues must assess situations and react accordingly through analysis and perspective.
• All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
• All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

Human Resources & Training

• It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.
• It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.
• All Colleagues must attend trainings and meetings as and when required.

Confidentiality

• All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.Adhere to Hotel Internet and Email policy
• All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job qualifications

• Problem-solving skills
• A methodical and logical approach
• Accuracy and attention to detail
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• 2-3years’experiencein a similar role in a luxury hotel
• Exceptional English communication skills, an additional language will be a plus