Head Therapist

What is the job?

As a Head Therapist for the spa, this role will establish an exclusive client base, drive the Spa treatment bookings, maximize on sales and awareness within the resort, building strong guest relations and manage an effective retention program for beauty treatments.

Daily tasks and responsibilities

• Assessment of all therapists, constant development and training in specialist treatments and customer service.
• Provide treatments and training within the therapy department to the highest standards of service whilst supporting the Manger with business demands.
• Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
• Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists
• Liaison with product suppliers with regard to training needs, improving retails sales, stock, retail displays and promotions
• Organize and control an effective stock management system of all treatment and retail product, following standard Purchase Order procedures.
• Carry out regular appraisals of all therapists in accordance with the hotel personnel procedures.
• Ensure the efficient and effective scheduling of therapist rotas comply with business needs of the company.
• Do Monthly Stock Inventory, Communication meetings.
• Deliver performance in retail and aesthetic/spa treatment sales, aiming to meet or exceed targets as set by Spa Manager.
• Work in conjunction with the recreation, front office and concierge teams to maintain close guest relationship management and increase capture rate
• To provide monthly updates Sales performance against actual/budgeted retail sales and aesthetic treatment sales.
• Maximize sales from all business centers in the spa by up selling and cross sales.
• Produce a sales action plan which will facilitate the retail and treatment sales
• Participate in sales and marketing in-house events.
• Deliver performance in retail and aesthetic/spa treatment sales, aiming to meet or exceed targets as set by Spa Manager.

General Tasks & Miscellaneous

• All colleagues must assess situations and react accordingly through analysis and perspective.
• All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
• All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

Human Resources & Training

• It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.
• It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.
• All Colleagues must attend trainings and meetings as and when required.

Confidentiality

• All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.Adhere to Hotel Internet and Email policy
• All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job qualifications

• Problem-solving skills
• A methodical and logical approach
• Accuracy and attention to detail
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• 2-3years’experiencein a similar role in a luxury hotel
• Exceptional English communication skills, an additional language will be a plus