Kids Club Attendant

What is the job?

The moment a young guest enters our Kids Club, they step into a world of fun, imagination, and unforgettable memories. Your creativity, energy, and attentiveness will show families that their children are in safe and caring hands. As a Kids Club Attendant, your ability to engage with children of all ages and communicate warmly with parents and colleagues will be key to creating a welcoming and joyful environment. You’ll be the reason our youngest guests leave with big smiles and lasting memories, wherever they stay with us.

Daily tasks and responsibilities

• Greet children and their parents warmly upon arrival to the Kids Club
• Ensure all children are signed in and out according to safety protocols
• Supervise and engage children in age-appropriate games, crafts, and activities
• Maintain a safe, clean, and organized play environment at all times
• Monitor children closely to prevent accidents and handle any minor injuries or incidents promptly
• Communicate effectively with parents about their child’s day and any important updates
• Assist with setting up and tidying activity areas before and after use
• Follow all hotel and Kids Club policies, including health and safety guidelines
• Report any maintenance or safety concerns to the management team immediately
• Collaborate with other Kids Club team members to plan and deliver engaging programs and
  special events
• Maintain accurate records of attendance and activity participation
• Provide excellent guest service by creating a welcoming and fun atmosphere for both children
  and parents

What we need from you

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to
  improve their stay
• Handle cash and credit transactions
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle
  their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local
  knowledge, and loop in management when necessary
• Take pride in your appearance and place as a brand ambassador
• Other duties as assigned.

General Tasks & Miscellaneous

• All colleagues must assess situations and react accordingly through analysis and perspective.
• All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
• All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

Human Resources & Training

• It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.
• It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.
• All Colleagues must attend trainings and meetings as and when required.

Confidentiality

• All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
• All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.