Cluster Sales Manager

What is the job?

As a Cluster Sales manager you are responsible to develop and foster business through pro active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.

Daily tasks and responsibility

• Meet the sales objectives on a monthly, quarterly and yearly basis
• Solicit group, corporate, government and banquet business through action plan preparation and execution
• Establish quotes based on negotiated agreements and group pricing strategy, confirming by written contracts
• Manage RFP inquiries through Lanyon, Cvent and Meeting Broker platforms
• Participate in trade shows, conventions and promotional events within the hotel and trade related organizations
• Maintain accounts, contact, activity and business details within Anais
• Work closely with the Catering & Conference Service Department to ensure all details of the contract were delivered and guests depart satisfied
• Prepare weekly, monthly, quarterly and annual reports, as required
• Balance operational, administrative and colleague needs
• Follow departmental policies and procedures

What we need from you

• All colleagues must be flexible and carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• All colleagues must assess situations and react accordingly through analysis and perspective.
• All colleagues should be available in front of the guests and colleagues – in accordance with their position – and serve as an example for other employees.
• All colleagues are required to comply with every reasonable request from their hierarchical supervisor(s) within a reasonable time frame under normal circumstances.

General Tasks&Miscellaneous

• All colleagues must assess situations and react accordingly through analysis and perspective.
• All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
• All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable time frame, under normal circumstances.

Human Resources & Training

• It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.
• It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.
• All Colleagues must attend trainings and meetings as and when required.

Confidentiality

• All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.Adhere to Accor Internet and Email policy
• All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Qualifications

• Previous hotel experience is required.
• Hotel sales experience and established contacts with government entities and local and global DMC’s & corporate accounts required.
• Computer literate in Microsoft Window applications and/or relevant computer applications required.
• University/College degree in a related discipline preferred.
• Excellent communication skills, both written and verbal required.
• Strong interpersonal and problem solving abilities.
• Highly accountable and reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.