Human Resources Intern

What is the job?

As a Human Resources Intern, you are expected to support the HR team by ensuring that all colleagues and applicants are greeted and assisted in line with the hotel’s service standards. Demonstrate a high level of professionalism, confidentiality, and helpfulness in every interaction. Provide assistance with employee documentation, onboarding procedures, filing, and HR-related queries in a friendly, prompt, and organized manner. Your role contributes to delivering a smooth and positive experience for all team members while gaining valuable insight into core HR functions.

Daily tasks and responsibilities

• Greet and assist colleagues and job applicants courteously at the HR office
• Support in preparing and organizing onboarding documents and welcome kits
• Assist with employee file management (scanning, filing, and updating records)
• Help schedule interviews and coordinate with candidates and hiring managers
• Maintain and update HR trackers such as attendance, leave, and recruitment logs
• Support in drafting letters, memos, and basic HR correspondence
• Assist in organizing employee engagement activities and HR events
• Follow up on pending documentation (e.g., IDs, medical reports, contracts)
• Coordinate with other departments for new joiner requirements (e.g., IT, uniforms)
• Provide general administrative support to the HR team as needed
• Ensure confidentiality and professionalism in handling sensitive information

General Tasks & Miscellaneous

• All colleagues must assess situations and react accordingly through analysis and perspective.
• All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
• All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

Human Resources & Training

• It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.
• It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.
• All Colleagues must attend trainings and meetings as and when required.

Confidentiality

• All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
• All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job qualifications

• Problem-solving skills
• A methodical and logical approach
• Accuracy and attention to detail
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• 2-3 years’ experience in a similar role in a luxury hotel
• Exceptional English communication skills, an additional language will be a plus