Complex Executive Housekeeper

What is the job?

To be responsible for the complete operation of the Housekeeping and Laundry Department. Ensure all guestrooms, public and back of the house areas are maintained to the established standards and meticulously cleaned. Ensure staff are trained and have the equipment to consistently deliver outstanding room product and personalized service. Provide guests and employees a safe environment to stay and work in. 

Daily tasks & responsibilities

Oversee all administration and management of the Housekeeping operation.

Strategic planning and vision of the department.

Ensure the highest levels of guest service through the application of all our brand standards and standard operating policies.

Ensure company rooms brand standards are implemented and audited for all shifts and positions.

Conduct regular inspections of VIP rooms and spot checks on other rooms.

Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.

Responsible to ensure training for Housekeeping Managers/ Assistant Manager /Supervisors to their highest potential.

Track and address all guest comments and concerns.

Ensure lost and found procedures are followed through accurately and consistently.

Prepares Annual Linen Budget basing calculations on quantity inventory and linen losses.

Prepares Annual Housekeeping FF&E and Operating Equipment Budget in consultation with Management.

Prepares annual Uniform Budget.

Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel.

Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.

Prepare department operational budget.

Effective purchasing program allowing for operating supplies and expenses within the budget.

To be health & safety conscious and actively involved in maintaining a safe work environment.

Oversees the organization and ensures accuracy of regular inventories and analysis of losses.

Understands and is aware of all fire and safety procedures as well as occupational health and safety.

To spot-check staff areas for cleanliness.

Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.

Liaison for all external contractors, auditing their services regularly and ensuring their standards meet the hotel brand standards.

Effective recruitment, selection & development of leaders and colleagues.

Manages staff and ensures productive, proactive work ethics is maintained and illustrated to staff at all times. Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfilment within our hotels.

Ensure high morale throughout the department though recognition and the removal of identified barriers.

A coaching nature and empathetic approach to leadership, positively impacting colleague’s satisfaction and the guest experience.

Must be able to work well under pressure in a fast paced and constantly changing environment.  

Other duties as assigned by the Director of Operations.

General Tasks & Miscellaneous

All colleagues must assess situations and react accordingly through analysis and perspective.

All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.

All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

Human Resources & Training

It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially. 

It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity. 

All Colleagues must attend trainings and meetings as and when required.

Confidentiality 

All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. 

All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 

Job qualifications

Fluency in English (verbal & written) essential.

Minimum 3 years of experience in a similar position in a hotel environment.

Minimum 5 years of experience in Hotel Housekeeping department.

Proven training skills.

Computer literacy is a must, with a strong knowledge of Word, Excel and Outlook.

Experience with Hotel PMS, Opera desirable.

Must be proactive with a meticulous eye for detail.

Strong organizational, supervisory and communication skills.

Dynamic, energetic, creative and thrives under pressure.