Job Department: Housekeeping
What is the job?
Ensuring we provide the highest level of cleanliness in our Guestrooms and Public Areas.
Daily tasks and responsibilities
Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc., as per Fairmont standards.
Maintain proper usage of cleaning supplies and equipment
Take accurate room status reports at the end of the shift
Keep linen closets, supply closet and landing organized and clean.
Empty vacuum cleaner each time it is nearly full
Reports any problems or questions to Supervisor assigned to your floor
Offer assistance to guest and colleagues in a courteous manner.
Use hands to lift, carry, or pull objects that may be heavy.
Understand simple instructions, learn simple procedures and techniques.
Perform routine work or the same task daily.
To use the cleaning in progress sign and keep the doors closed at all times, when making up rooms.
To call room service for removal of trays/trolleys.
To report instantly and turn over to security any lost and found items.
To be responsible for reporting any rooms which do not require service, DND, not slept in on assigned floor.
To report to Floor Housekeeper any mattress protector, blankets, bedspreads, valances in need of change.
To report any equipment malfunctioning.
To report any suspicious persons to Housekeeping office or security.
To report anything which may be a Health & Safety hazard
Maintain excellent grooming and uniform standards.
Read, Understand and follow all department policies.
General Tasks & Miscellaneous
All colleagues must assess situations and react accordingly through analysis and perspective.
All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.
Human Resources & Training
It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.
It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.
All Colleagues must attend trainings and meetings as and when required.
Confidentiality
All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Job qualifications
Problem-solving skills
A methodical and logical approach
Accuracy and attention to detail
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
2-3 years’ experience in a similar role in a luxury hotel
Exceptional English communication skills, an additional language will be a plus
