Job Department: Front Office
What is the job?
The moment a young guest enters our Kids Club, they step into a world of fun, imagination, and unforgettable memories. Your creativity, energy, and attentiveness will show families that their children are in safe and caring hands. As a Kids Club Attendant, your ability to engage with children of all ages and communicate warmly with parents and colleagues will be key to creating a welcoming and joyful environment. You’ll be the reason our youngest guests leave with big smiles and lasting memories, wherever they stay with us.
Daily tasks and responsibilities
Greet children and their parents warmly upon arrival to the Kids Club
Ensure all children are signed in and out according to safety protocols
Supervise and engage children in age-appropriate games, crafts, and activities
Maintain a safe, clean, and organized play environment at all times
Monitor children closely to prevent accidents and handle any minor injuries or incidents promptly
Communicate effectively with parents about their child’s day and any important updates
Assist with setting up and tidying activity areas before and after use
Follow all hotel and Kids Club policies, including health and safety guidelines
Report any maintenance or safety concerns to the management team immediately
Collaborate with other Kids Club team members to plan and deliver engaging programs and
special events
Maintain accurate records of attendance and activity participation
Provide excellent guest service by creating a welcoming and fun atmosphere for both children
and parents
What we need from you
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to
improve their stay
Handle cash and credit transactions
Stay one step ahead of guests’ needs – record and act on their preferences, and handle
their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local
knowledge, and loop in management when necessary
Take pride in your appearance and place as a brand ambassador
Other duties as assigned.
General Tasks & Miscellaneous
All colleagues must assess situations and react accordingly through analysis and perspective.
All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.
Human Resources & Training
It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.
It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.
All Colleagues must attend trainings and meetings as and when required.
Confidentiality
All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
