Spa receptionist
Job Description
• Minimum 1–2 years of experience in spa reception, luxury hospitality, or a similar customer-facing role.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Strong customer service, interpersonal, and guest-relations skills.
• Proficiency in appointment scheduling, emails, computer applications, and daily spa reports.
• Experience with spa management and booking systems; Book4Time knowledge is an advantage
• Strong sales skills with the ability to recommend treatments, packages, and retail products.
• Knowledge of payment processing, cash handling, and daily reports.
• Process payments and manage guest check-in/check -out
• Complete opening and closing checklists
• Maintain consistent compliance with SOP
• Well-organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Professional grooming, a welcoming personality, and a positive attitude.
• Ability to handle guest complaints discreetly and resolve issues professionally.
• Coordinate with therapists to ensure an excellent guest experience
